Privacy Policy
This privacy policy outlines how Felixspin collects, uses, stores, and protects your personal information when you access and use our online slot gaming platform. We are committed to safeguarding your privacy and ensuring transparency in our data handling practices. This document explains your rights as a user and our responsibilities as a data controller in accordance with applicable data protection legislation in the United Kingdom, including the UK GDPR and the Data Protection Act 2018.
Information We Collect
When you register and play at Felixspin, we collect various types of information necessary to provide our services, ensure safe gaming practices, and comply with legal obligations. Personal information collected includes your full name, date of birth, residential address, email address, telephone number, and payment details. We automatically gather technical data such as IP address, browser type, device information, operating system, and gameplay patterns. Transaction records include deposit and withdrawal history, betting activity, game preferences, and account balance information. For verification purposes, we may request identification documents, proof of address, and payment method verification as part of our know-your-customer procedures. Behavioural data related to your interaction with our platform, including session duration, game selection, and navigation patterns, helps us improve service quality and implement responsible gambling measures.
How We Use Your Information
The information collected serves multiple purposes essential to operating our gaming platform responsibly and legally. We process your personal data to create and manage your gaming account, verify your identity and age to prevent underage gambling, and process deposits, withdrawals, and other financial transactions securely. Your information enables us to provide customer support services, respond to enquiries, and resolve technical issues efficiently. We utilise data to detect and prevent fraudulent activities, money laundering, and other illegal activities that could compromise platform integrity. Marketing communications, where you have provided consent, keep you informed about promotions, new games, and special offers. The Felixspin privacy policy ensures that data processing supports safe gaming initiatives by monitoring gameplay patterns to identify potential problem gambling behaviour and implementing appropriate intervention measures. We also use your information to comply with regulatory requirements, maintain accurate records for auditing purposes, and respond to lawful requests from authorities.
Data Sharing and Third Parties
We share your information only when necessary to operate our services, comply with legal obligations, or protect legitimate interests. The following table outlines the categories of third parties with whom we may share your data:
| Third Party Category | Purpose of Sharing | Data Shared |
|---|---|---|
| Payment processors | Transaction processing | Name, payment details, transaction amounts |
| Identity verification services | Age and identity verification | Identification documents, personal details |
| Gaming software providers | Game functionality | User ID, gameplay data, betting history |
| Regulatory authorities | Licensing compliance | Personal details, transaction records, gameplay data |
| Customer support platforms | Service delivery | Contact details, communication history |
| Fraud prevention services | Security and risk management | Transaction patterns, device information, IP addresses |
| Marketing partners | Promotional communications (with consent) | Email address, preferences, demographic data |
All third-party service providers are carefully selected and contractually obligated to protect your information in accordance with data protection standards. We do not sell your personal information to third parties for their marketing purposes. International data transfers, where necessary, are conducted with appropriate safeguards such as standard contractual clauses approved by the Information Commissioner’s Office.
Data Security and Retention
Protecting your information is fundamental to the Felixspin privacy policy and our operational practices. We employ industry-standard security measures including encryption protocols for data transmission and storage, secure socket layer technology for all financial transactions, and regular security audits and vulnerability assessments. Access to personal information is restricted to authorised personnel who require it to perform their duties, and all staff members receive data protection training. Our systems incorporate firewalls, intrusion detection systems, and anti-malware protection to defend against unauthorised access and cyber threats. Despite robust security measures, no system is entirely impregnable, and we encourage users to maintain strong passwords and keep account credentials confidential.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy and comply with legal obligations. Active account data is maintained throughout your relationship with Felixspin and for a period thereafter as required by gambling regulations and financial legislation. The following retention periods typically apply:
| Data Category | Retention Period | Justification |
|---|---|---|
| Account registration details | Duration of account plus 6 years | Regulatory compliance, financial record-keeping |
| Transaction records | 6 years from transaction date | Tax obligations, anti-money laundering requirements |
| Gameplay history | 6 years from last activity | Dispute resolution, regulatory audits |
| Marketing communications | Until consent withdrawn plus 6 months | Evidence of consent, preference management |
| Identity verification documents | Duration of account plus 6 years | Know-your-customer compliance |
| Customer service communications | 3 years from last contact | Quality assurance, dispute resolution |
Once the retention period expires, we securely delete or anonymise your information so it can no longer identify you.
Your Rights and Choices
Under UK data protection law, you possess several rights regarding your personal information. You have the right to access the personal data we hold about you by submitting a subject access request, which we will respond to within one month. You may request correction of inaccurate or incomplete information to ensure our records remain current and accurate. In certain circumstances, you can request erasure of your personal data, though this right is not absolute and may be limited by our legal obligations to retain information for regulatory purposes. You have the right to restrict processing of your information in specific situations, such as while we verify the accuracy of disputed data. Where processing is based on consent or contractual necessity and carried out by automated means, you may request data portability to receive your information in a structured, commonly used format.
You can object to processing based on legitimate interests, including profiling for safe gaming purposes, though we may demonstrate compelling legitimate grounds that override your interests. For marketing communications, you retain the right to withdraw consent at any time by using the unsubscribe mechanism in emails or adjusting your account preferences. You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe we have not handled your information appropriately.
To exercise any of these rights, contact our data protection officer using the details provided in your account settings. We may require verification of your identity before processing requests to protect against unauthorised access. Most requests are handled without charge, though we reserve the right to charge a reasonable fee for manifestly unfounded or excessive requests, particularly repeated requests for the same information.