Privacy Policy

This privacy policy outlines how Felixspin collects, uses, stores, and protects your personal information when you access and use our online slot gaming platform. We are committed to safeguarding your privacy and ensuring that your data is handled in accordance with applicable data protection regulations in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using Felixspin, you acknowledge that you have read and understood this privacy policy and consent to the collection and processing of your information as described herein.

Information We Collect

When you register and play on Felixspin, we collect various types of personal information necessary to provide our services, ensure safe gaming, and comply with legal obligations. The information we gather includes:

Personal identification details such as your full name, date of birth, postal address, email address, and telephone number are collected during the registration process. We require this information to verify your identity, confirm that you meet the minimum age requirement of 18 years, and communicate with you regarding your account.

Financial information including payment card details, bank account information, and transaction history is processed to facilitate deposits, withdrawals, and maintain accurate records of your gaming activity. All financial data is encrypted and processed through secure payment gateways that comply with Payment Card Industry Data Security Standards (PCI DSS).

Technical data such as your IP address, browser type, device information, operating system, and cookies are automatically collected when you access Felixspin. This information helps us optimise the platform performance, detect fraudulent activity, and enhance your user experience.

Gameplay data including your betting patterns, game preferences, session duration, wins and losses, and bonus usage is recorded to personalise your experience, comply with responsible gambling requirements, and support safe gaming initiatives.

Communication records encompassing correspondence via email, live chat, telephone calls, and support tickets are maintained to provide customer service, resolve disputes, and improve our offerings.

Verification documents such as copies of your passport, driving licence, utility bills, or bank statements may be requested to fulfil our Know Your Customer (KYC) and anti-money laundering obligations as required by the UK Gambling Commission.

How We Use Your Information

Felixspin processes your personal data for specific, legitimate purposes that are essential to operating our online slot gaming platform and fulfilling our legal responsibilities. Your information is used in the following ways:

Account management and service provision form the primary purpose for data processing. We use your details to create and maintain your account, authenticate your login credentials, process your deposits and withdrawals, credit winnings to your balance, and provide access to our slot games and promotional offers.

Compliance with legal and regulatory obligations requires us to verify your identity, confirm your age, prevent underage gambling, detect and prevent fraud, money laundering, and other criminal activities. We maintain records as mandated by the UK Gambling Commission and report suspicious transactions to the appropriate authorities when necessary.

Safe gaming and responsible gambling measures are supported through monitoring of your gameplay patterns. We use your data to identify potential problem gambling behaviours, implement deposit limits, self-exclusion requests, and cooling-off periods, and provide access to support resources when concerns arise.

Customer support and communication purposes involve using your contact information to respond to enquiries, resolve technical issues, send important account notifications, and inform you about changes to our terms, privacy policy, or services.

Marketing communications may be sent to you if you have provided consent. These include information about new slot games, promotional offers, bonuses, and tournaments available on Felixspin. You retain the right to opt out of marketing communications at any time through your account settings or by following the unsubscribe link in our emails.

Platform improvement and analytics utilise aggregated and anonymised data to understand user behaviour, optimise game performance, identify popular features, and enhance the overall functionality and security of Felixspin.

Data Sharing and Disclosure

Felixspin does not sell your personal information to third parties. However, we may share your data with specific entities under certain circumstances to operate our services effectively and comply with legal requirements.

Payment processors and financial institutions receive necessary information to execute your deposits, withdrawals, and verify transactions. These partners maintain their own security standards and privacy policies, and we ensure they adhere to data protection requirements.

Regulatory authorities including the UK Gambling Commission may access your information during audits, investigations, or compliance checks. We are legally obligated to cooperate with such requests and provide relevant documentation.

Identity verification services are employed to confirm your age, validate your identity documents, and conduct background checks as part of our KYC procedures and anti-fraud measures.

Technical service providers such as hosting companies, software developers, security firms, and analytics platforms may process your data on our behalf to maintain platform infrastructure, prevent cyber attacks, and improve user experience. These providers operate under strict confidentiality agreements and are permitted to use your information solely for the purposes we specify.

Legal disclosures may occur when required by law, court order, or governmental regulation, or when necessary to protect the rights, property, or safety of Felixspin, our users, or the public. This includes sharing information to prevent fraud, enforce our terms of service, or respond to legal claims.

Data Security and Retention

Protecting your personal information is a fundamental priority for Felixspin. We implement comprehensive technical and organisational security measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction.

Encryption technology is employed across our platform, with all data transmissions secured using industry-standard SSL/TLS protocols. Sensitive information such as passwords and financial details are encrypted both in transit and at rest within our databases.

Access controls ensure that only authorised personnel can view your personal information, and access is granted solely on a need-to-know basis. Our employees undergo regular training on data protection practices and are bound by confidentiality obligations.

Regular security audits, vulnerability assessments, and penetration testing are conducted to identify and address potential weaknesses in our systems. We maintain firewalls, intrusion detection systems, and malware protection to defend against cyber threats.

Data retention periods are determined by legal requirements, regulatory obligations, and legitimate business needs. The following table outlines our standard retention practices:

Once the retention period expires and there is no legal basis to continue storing your data, we securely delete or anonymise the information so it can no longer identify you.

Your Rights and Choices

Under UK data protection law, you possess specific rights regarding your personal information held by Felixspin. You may exercise these rights by contacting our data protection team through the methods provided in your account settings.

The right to access allows you to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used format within one month of receiving your request, free of charge for the first request.

The right to rectification enables you to correct inaccurate or incomplete personal information. You can update many details directly through your account settings, or contact our support team for assistance with changes requiring verification.

The right to erasure, also known as the right to be forgotten, permits you to request deletion of your personal data in certain circumstances. However, this right is not absolute, and we may be required to retain information to comply with legal obligations, resolve disputes, or enforce our agreements.

The right to restrict processing allows you to limit how we use your data in specific situations, such as when you contest the accuracy of information or object to processing while we verify legitimate grounds.

The right to data portability entitles you to receive your personal data in a machine-readable format and transmit it to another service provider where technically feasible.

The right to object gives you the ability to oppose processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though we may continue if we demonstrate compelling legitimate grounds that override your interests.

The right to withdraw consent applies when processing is based on your agreement. You can revoke consent at any time, though this does not affect the lawfulness of processing carried out before withdrawal.

The right to lodge a complaint with the Information Commissioner’s Office (ICO) is available if you believe we have not handled your data appropriately. You can contact the ICO through their website at ico.org.uk or by telephone on 0303 123 1113.

To maintain safe gaming practices, we retain the right to keep certain records even after account closure, particularly information related to self-exclusion, which must be preserved to prevent you from reopening an account during the exclusion period and to protect vulnerable individuals.